Skip to main content

customer-360

Status: Planned

Overview​

Customer 360 provides a comprehensive, aggregated view of all interactions, cases, documents, and notes for a single person or business across all channels and systems. This "single pane of glass" is essential for KCC agents and case handlers to deliver consistent, informed service. **83% of klant

Specification​

Full specification: openspec/specs/customer-360/spec.md

  • Spec: openspec/changes/customer-360/specs/customer-360/spec.md
  • Design: openspec/changes/customer-360/design.md
  • Tasks: openspec/changes/customer-360/tasks.md