Skip to main content

kcc-werkplek

Status: Planned

Overview​

The KCC werkplek (frontoffice workspace) is the unified agent screen for KCC (Klant Contact Centrum) employees. It combines citizen/business identification, open case visibility, contact moment registration, and backoffice routing into a single interface. This is the most demanded capability in Dutc

Specification​

Full specification: openspec/specs/kcc-werkplek/spec.md

  • Spec: openspec/changes/kcc-werkplek/specs/kcc-werkplek/spec.md
  • Design: openspec/changes/kcc-werkplek/design.md
  • Tasks: openspec/changes/kcc-werkplek/tasks.md