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omnichannel-registratie

Status: Partially Implemented

Overview​

Omnichannel registratie enables KCC agents to register contact moments from any communication channel (telefoon, e-mail, balie, chat, social media, brief) using a unified data model. Regardless of channel, every contact produces a consistent contactmoment record that can be linked to a client and za

Specification​

Full specification: openspec/specs/omnichannel-registratie/spec.md

  • Spec: openspec/changes/omnichannel-registratie/specs/omnichannel-registratie/spec.md
  • Design: openspec/changes/omnichannel-registratie/design.md
  • Tasks: openspec/changes/omnichannel-registratie/tasks.md