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contactmomenten-rapportage

Status: Planned

Overview​

Contactmomenten rapportage provides management dashboards, KPI monitoring, and reporting on all registered contact moments. This enables KCC managers to monitor service levels, identify bottlenecks, and optimize staffing. This is the second most demanded capability: *98% of klantinteractie-tenders

Specification​

Full specification: openspec/specs/contactmomenten-rapportage/spec.md

  • Spec: openspec/changes/contactmomenten-rapportage/specs/contactmomenten-rapportage/spec.md
  • Design: openspec/changes/contactmomenten-rapportage/design.md
  • Tasks: openspec/changes/contactmomenten-rapportage/tasks.md